How to sign up to access the Sage Partner Portal

The Sage Partner Portal is used by Sage Business Partners to access:

• Customer account, service plan and product information
• Customer support tickets
• Reporting Center and Sage Advisor Dashboard
• Product downloads
• Product and payroll updates
• Patches/hot fixes
• Product documentation
• Knowledgebase articles
• Customer service and support chat through the Knowledgebase (if offered)
• Support ticket information
• Product serial numbers and activation codes
• Ability to create Portal users for other contacts (with proper access level)

1. When your business partner account (400xxxxxxx) gets created in the Sage system, the listed primary contact will automatically have a Partner Portal login created with full manager rights. That contact will then be able to log in and go to the Portal Administration section to create access for other contacts on the same account, assigning the access level appropriate to your role within the company. As part of this function, he or she can also assign other contacts with full manager rights, who can subsequently also create access for other employees.
2. Alternatively, any contact on the account who has full manager rights can also email partner.portal@sage.com if they prefer the Portal Support Team to set up the new user/s. He or she will need to include the name/s, email address/es and the access levels to be assigned for each. Once created, the new Portal users will each receive en email with a temporary password to log on.